1. All Sales Are Final
Digital Membership access and any downloadable product expressly marked for immediate delivery become available as stated at checkout. Private calls, coaching, and scoped implementation are scheduled or delivered under their written service terms; they are not treated as already delivered at payment. Purchases are otherwise final except for the review in Section 3 and rights that mandatory consumer-protection law does not permit us to exclude.
By completing a purchase and accessing the platform, you expressly request immediate performance of the service and acknowledge that, to the extent permitted by law, you lose any statutory right of withdrawal or “cooling-off” period once access begins.
2. Delivery & Support Boundaries
We provide the digital access, support allowance, scheduled call, or scoped deliverable described at purchase. If that access or delivery is missing or materially different from the written terms, contact us so the issue can be reviewed.
FiveMCoach does not guarantee a player, revenue, ranking, launch, or other project result. Outcomes depend on the project, market, implementation, compliance, audience, and follow-through.
3. Limited Evidence-Based Review
A refund or delivery review may be requested within 14 days of the original purchase by providing the information needed to identify the transaction and the access or delivery issue:
- Your account email and purchase date;
- The purchased plan, product, or written service scope; and
- Evidence showing the access, scheduled service, or scoped deliverable that was not provided as described.
We review the request against the checkout record, entitlement, written scope, delivery record, and applicable law. This review is about what FiveMCoach agreed to provide, not whether a customer achieved a commercial or server outcome.
4. No Refunds on Subscription Renewals
Recurring subscriptions renew automatically. It is solely your responsibility to cancel auto-renewal before your renewal date if you do not wish to continue.
- Renewal charges are non-refundable under any circumstances, including forgetting to cancel, not using the platform, or not being aware of your renewal date.
- We do not pro-rate, partially refund, or credit any renewal period, and we do not cancel a billing term mid-cycle for a refund.
- Your renewal date is shown in your account at all times. Managing it before it bills is your responsibility, not ours.
5. Situations That Are Never Refundable
No refund, credit, or chargeback is available for, among other things:
- Accidental, mistaken, duplicate, or “wrong plan” purchases;
- Change of mind, buyer's remorse, or dissatisfaction that does not meet Section 3;
- Failure to use, log in to, or engage with the platform;
- Failure to cancel a subscription before it renews;
- Accounts suspended or terminated for breach of our Terms or EULA;
- A commercial, player, ranking, or launch result that was never promised.
6. Cancellation
You can turn off auto-renewal at any time from your account page. Cancellation stops future charges only. It does not refund the current or any past billing period, and your access continues until the end of the period you already paid for.
7. Chargebacks & Payment Disputes
If you have a billing concern, contact us first. Initiating a chargeback or payment dispute without first contacting us is a breach of these terms. We reserve the right to contest such disputes using our access logs, module-completion records, and engagement history, and to immediately suspend or terminate the account and forfeit any remaining access.
8. How to Request a Review
To request the Section 3 review, email [email protected] within 14 days of purchase with:
- Your account email and Discord username;
- Date of purchase;
- The purchased plan, product, or written scope;
- The access or delivery issue and supporting records.
We aim to respond within 5 business days. Approved refunds, if any, are issued to the original payment method within 5–10 business days.
9. Your Statutory Rights
Nothing in this policy is intended to exclude or limit any right you have under mandatory consumer-protection law in your jurisdiction that cannot lawfully be excluded. Where such a non-waivable right applies, it prevails over this policy to that extent only; otherwise, this policy applies to the fullest extent permitted by law.
10. Contact
For questions about this policy, reach us at [email protected].
KGA TECH FZ LLC
United Arab Emirates