Tebex compliance and refunds

Opening the store was the easy part. Keeping it open is the job. That means handling refunds, fighting chargebacks, and staying inside the rules. Here is the deal: this lesson is the boring-but-vital follow-up to store setup - the policies and habits that keep your store live and your name clean.

You'll learn: Where to verify current monetization rules -> refund vs chargeback -> useful dispute records -> policies to publish
Time: ~20 minutes.
You need: A Tebex store draft and tested package from the previous store setup and growth lesson.

BEFORE YOU START

Sell what you are allowed to sell

The rules can change, so read them fresh before you list anything. The three that bind you: the Cfx.re Platform License Agreement (the PLA - the contract you agree to by running a server), the Tebex Acceptable Use Policy, and the Tebex Terms of Service. Add any publisher-specific restrictions on top. Do not resell assets you do not own. And take payment ONLY through Tebex - it is FiveM's one authorized monetization partner, so any other platform or payment provider is flat-out prohibited. Never collect card numbers yourself or accept side payments (PayPal, crypto, direct transfer) for server goods. Doing so breaks the PLA, throws away the transaction insurance Tebex gives you, and leaves you wide open to chargebacks and losing your account. This lesson is operational guidance, not legal advice or a substitute for the live policies.

Run a compliant store

Publish a clear refund policy

Buyers and you both know the terms up front.

Tell buyers the terms before they pay. You decide the refund window and conditions, and digital goods are often non-refundable once delivered. One catch: a flat "no refunds" line does not hold up everywhere. Some regions give shoppers a cooling-off period, and a few keep limited rights even on digital goods unless the buyer waived them at checkout. So write the policy to respect that instead of pretending it does not exist. Bottom line: a clear written policy you can point to kills most arguments before they start.

Understand chargebacks

You know the difference between a refund and a chargeback.

Here is the difference in one line: a refund is you giving money back; a chargeback is the bank yanking it back over your head. A refund is money you choose to return to the buyer through Tebex. A chargeback is the buyer skipping you and asking their card provider (their bank or card network, called the "issuer") to force-reverse the charge - which usually slaps you with a fee on top of the lost sale. That kind of dispute is decided by the bank or network, not by you and not by Tebex. So watch the deadline: respond within the exact window shown in your Tebex creator panel (the dashboard at creator.tebex.io where you manage your store). Do not trust a generic number of days, because the card network sets that clock, not Tebex and not this course. Submit honest order, delivery, terms, and support records. The issuer decides the outcome, and even strong evidence never guarantees a win.

Keep records

You can prove delivery and terms in a dispute.

Save the receipts. Keep order records, delivery confirmation, and your published terms for every sale. When a chargeback hits, proof that the buyer accepted the terms and got the goods is the thing that saves you.

Stay inside platform and ecosystem rules

Your store and server are not at risk from what you sell.

The hard limits come from three places: the live Cfx.re Platform License Agreement, publisher restrictions, and the Tebex Acceptable Use Policy. Do not guess that something is fine just because you slapped a friendly label on it like cosmetic or supporter. Check the actual thing you are selling against the current policy pages before you sell it, write down the date you checked, and ask Tebex or Cfx support when the wording is fuzzy.

Keep reading the full lesson

Still ahead in this lesson

Common mistakes
What you can do now
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