Module A3 · Operate & secure

Discord community ops kit

Your Discord is where the community actually lives. A messy one bleeds players. This kit is the starting layout that scales: clear channels, a few role tiers, a ticket flow so support is not chaos, and an escalation path so staff know who handles what. Set it up once, then grow it.

You'll build: A starter Discord structure for a FiveM server: channels, rules, role tiers, a ticket flow, staff escalation, and announcements.
Time: ~30 minutes.
You need: A Discord server you own and admin rights on it.
You'll learn: Channel layout -> role tiers -> a ticket flow -> staff escalation -> an announcement rhythm

BEFORE YOU START

The starter structure

Create these channels first. Read-only means only staff can post. The rest are open.

Channels to create

welcome / rules: Read-only. Server rules, how to connect, and the role each tier unlocks.
announcements: Read-only. Launches, updates, maintenance, and events. One source of truth.
support / tickets: Where players open a ticket. Not a free chat. A flow with a clear next step.
general / off-topic: Community chat. Kept separate from support so tickets do not get buried.
staff-only: Private. Escalation, incident notes, and staff coordination.
logs: Private. Server logs delivered by webhook. The webhook URL is a password.

Keep reading the full lesson

Still ahead in this lesson

Roles and escalation
How it works
Common mistakes
What you can do now